Instant answers
Trained on your fee structure, price list, service timings, address and policies — so the most repetitive questions are answered in seconds, at any hour.
In development
Customer Communication Automation
WhatsApp Agent
Answer the questions you answer fifty times a day, automatically — and hand over to a human the moment it matters.
Overview
A WhatsApp assistant built on the official WhatsApp Business Platform: it answers FAQs, shares fee schedules or price lists, captures enquiries into your CRM, and escalates to a person when the conversation needs one. In development — early access open.
In development. Early access includes a conversation-design workshop so the assistant reflects how your business actually talks to customers.
What is being built
The scope below is under active development. Early-access feedback directly changes the priority order.
Lead capture
Qualifies the enquiry, collects name, requirement and contact details, and writes it straight into your CRM or inbox as a structured lead rather than a chat nobody follows up.
Human handover
Detects when the conversation has moved beyond policy — a complaint, a negotiation, an upset customer — and transfers to a person with the transcript attached.
Compliant by default
Opt-in capture, template messages approved against WhatsApp policy, and a rate and quality-rating monitor so your sender reputation is not quietly damaged.
Broadcast that is wanted
Segment your opted-in contacts and send notices or offers with a clear opt-out. Deliberately not a bulk-blast tool.
Conversation analytics
Resolution rate without human involvement, most-asked questions, response times and drop-off points — so you can fix the FAQ that is generating the most work.
Join the early-access list
Early access means a walkthrough before general release and a direct say in the priority order. Tell us what your process looks like and we will come prepared to that conversation.
- A walkthrough before general release
- Direct input into what gets built first
- No commitment and no card details
FAQs
WhatsApp Agent — frequently asked questions
Will automation get my WhatsApp number banned?
Not when it is built on the official WhatsApp Business Platform with approved templates and opt-in contacts, which is what we use. Numbers get blocked when they use unofficial libraries to send unsolicited bulk messages. We do not do that, and we will decline work that requires it.
Can it use our existing WhatsApp number?
Yes, subject to Meta's verification for that number and the usual migration process. Many businesses prefer to keep customer service on the existing number and use a separate one for automation, and we will advise on that during the early-access conversation.
Will customers realise they are talking to a bot?
The assistant identifies itself as automated, which is both an honest customer experience and required practice. In practice, people accept a quick accurate answer; what they resent is an automated system pretending to be a person and then failing to help.
What does it cost to run?
There is a monthly platform cost from Meta plus ours, and Meta charges per conversation under its current pricing. We will model the volume against your actual enquiry numbers before you commit, because the honest answer depends entirely on your message volume.
Shape the roadmap
Tell us what your process needs.
Early-access conversations are how the product ends up fitting real operations instead of an assumption about them.
We reply within one business day. · No obligation